Privacy Policy – How tbaje Protects Your Personal Data

1 Information We Collect

When you create an account or use any service on tbaje, we collect certain information to provide you with a secure and personalised gaming experience. The types of data tbaje collects fall into three categories:

Personal Information You Provide

This includes the details you enter during registration and account verification on tbaje — your full name, date of birth, email address, phone number, and residential address. When you make deposits or withdrawals, tbaje also collects your mobile wallet details such as your bKash, Nagad, or Rocket account number. We only ask for information that is necessary to operate your account and process your transactions.

Information Collected Automatically

When you access tbaje through a browser or mobile device, we automatically collect technical data including your IP address, device type, operating system, browser version, screen resolution, and referring URL. This data helps tbaje optimise the platform for the devices and networks our players actually use.

Gaming Activity Data

tbaje records your gaming activity including games played, bet amounts, win and loss history, session duration, and bonus usage. This information is essential for account management, fraud prevention, and responsible gaming monitoring.

2 How We Use Your Data

tbaje uses the information we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

• To create, maintain, and secure your tbaje account.
• To process deposits, withdrawals, and verify payment method ownership.
• To verify your identity and age as required by our eligibility rules.
• To detect and prevent fraud, money laundering, and other illegal activities on tbaje.
• To monitor gaming patterns and enforce responsible gaming measures, including deposit limits and self-exclusion.
• To communicate with you about your account, transactions, and any changes to our services or policies.
• To improve the tbaje platform based on how players interact with our games and features.
• To provide customer support and resolve disputes or complaints.

tbaje does not sell your personal data to advertisers or marketing companies. We do not send unsolicited promotional messages unless you have opted in to receive them, and you can opt out at any time through your account settings.

3 Data Storage and Security

Protecting your data is not just a policy at tbaje — it is a core part of how we operate. All personal and financial data transmitted to and from tbaje is encrypted using 256-bit SSL encryption, the same standard used by major banks. Your data is stored on secure servers with multiple layers of protection:

• All databases containing personal information are encrypted at rest and in transit.
• Access to player data within tbaje is restricted to authorised personnel on a need-to-know basis.
• We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
• Payment credentials are tokenised — tbaje never stores your full mobile wallet PIN or transaction passwords.
• Two-factor authentication is available for all tbaje accounts to add an extra layer of login security.

While tbaje implements industry-leading security measures, no system is completely immune to risk. We encourage all players to use strong, unique passwords and enable two-factor authentication on their accounts.

4 Cookies and Tracking Technologies

tbaje uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use the site. Here is what tbaje uses:

• Essential cookies — required for the platform to function. These handle login sessions, security tokens, and language preferences. You cannot disable these without breaking core functionality.
• Performance cookies — help tbaje understand which pages are visited most, where errors occur, and how the platform performs across different devices and networks.
• Preference cookies — remember your settings such as display preferences and game favourites so you do not have to set them every time you visit tbaje.

tbaje does not use advertising or third-party tracking cookies. We do not track your activity across other websites. You can manage cookie preferences through your browser settings, but disabling essential cookies may affect your ability to use certain features on tbaje.

5 Third-Party Data Sharing

tbaje does not sell, rent, or trade your personal information to any third party for their own purposes. However, we may share limited data with the following categories of service providers who help us operate the platform:

• Payment processors — bKash, Nagad, and Rocket receive the minimum information necessary to process your deposits and withdrawals on tbaje.
• Identity verification providers — when tbaje needs to verify your identity, we share your submitted documents with licensed verification services who confirm your details and return a pass or fail result.
• Game providers — the companies that supply games to tbaje receive anonymised gameplay data for the purpose of game integrity monitoring and RNG certification.
• Legal authorities — tbaje may disclose your information if required by law, court order, or regulatory request.

All third-party service providers who receive data from tbaje are contractually obligated to protect that data and use it only for the specific purpose for which it was shared. They cannot use your data for their own marketing or any other unrelated purpose.

6 Data Retention

tbaje retains your personal data for as long as your account is active and for a reasonable period afterward to fulfil legal and regulatory obligations. Specific retention periods are as follows:

• Account information — retained for the lifetime of your account plus 5 years after closure.
• Transaction records — retained for 7 years after the transaction date as required by financial regulations.
• Identity verification documents — retained for 5 years after your last account activity on tbaje.
• Customer support communications — retained for 3 years after the conversation date.
• Technical logs and IP data — retained for 12 months from the date of collection.

After the applicable retention period expires, tbaje securely deletes or anonymises the data so it can no longer be associated with you.

7 Your Rights

As a tbaje player, you have the following rights regarding your personal data:

• Right to access — you can request a copy of all personal data tbaje holds about you at any time.
• Right to correction — if any of your data is inaccurate or incomplete, you can ask tbaje to correct it.
• Right to deletion — you can request that tbaje delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask tbaje to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within 30 days. tbaje will never charge you a fee for exercising your data rights.

8 Children's Privacy

tbaje is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has created an account on tbaje, we will immediately close the account and delete all associated personal data. If you believe a minor is using tbaje, please contact our support team immediately so we can take action.

9 Updates to This Privacy Policy

tbaje may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we handle your data, tbaje will notify you via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of tbaje after the updated policy takes effect constitutes your acceptance of the changes.

10 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have concerns about how tbaje handles your information, please reach out to us:

• Email: [email protected]
• Live Chat: available 24/7 on the tbaje platform

We take every privacy inquiry seriously and aim to resolve all concerns within 30 days of receiving your request.